Frequently Asked Questions
Everything you need to know about shopping with Koko Fashion.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
Do you ship internationally?
Yes, Koko Fashion ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different fits and collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
Koko Fashion is committed to ethical sourcing. Over 60% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel fibers.